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Yanss 305 – How To Become A Supercommunicator (according To Science)
Our guest in this episode is Charles Duhigg, a Pulitzer Prize winning journalist and writer for the New Yorker Magazine who is also the New York Times Bestselling author of The Power of Habit and Smarter Faster Better. His new book is Supercommunicators, a practical and approachable guide to what makes great conversations work. We discuss the science behind what it takes to form a connection with another human being, how to generate or nurture a bond through dialogue, and how to form, repair, and maintain a conversational pipeline – through listening and communicating –that guarantees reciprocation and understanding.
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Official Description of the Book:
From the bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life
“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden Potential
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect.
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.
With his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.
Charles Duhigg is graduate of Yale University and Harvard Business School, Charles has been a frequent contributor to This American Life, NPR, The Colbert Report, PBS’s NewsHour, and Frontline.
Charles led the team that won the 2013 Pulitzer prize in explanatory journalism for “The iEconomy,” a series that examined the global economy through the lens of Apple. That series included examinations of such topics as the factories in China where iPhones and iPads are manufactured.
Charles has also received The George Polk award, the Gerald Loeb award, the Investigative Reporters and Editors Medal, the Scripps Howard National Journalism award, the Robert F. Kennedy Journalism Award, and other honors.
While a reporter at the Los Angeles Times, Charles reported from Iraq about American military operations.
Before becoming a full-time journalist in 2003, Charles worked as an analyst for American Property Global Partners, a private equity firm and co-founded SWPA Education Management Group, L.L.C., which developed education programs for medically underserved areas.
He was also, for one terrifying day in 1999, a bike messenger in San Francisco.
Charles lives in Santa Cruz with his wife and two children.
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