Best Buy Geek Squad Won't Reimburse Me For An Insured Laptop Or Actually Fix It So I Don't Know What To Do. Halp!

My laptop (purchased at BestBuy) broke so I took it to Geek Squad (their in-house repair). I had an insurance policy that fully covers the repair cost. I gave it to them on December 29, 2024, and they told me it would be 1-2 weeks. Then the part was on backorder, so I had to wait longer. After four weeks, silence. I call customer service & they say that they encountered (or maybe caused) another problem during the repair, so they opened a NEW service ticket to bypass their own "30 days maximum" policy for repairs. It's now been 60 days. Every time I call customer service, they tell me they'll look into my case and get back to me, but they never do. What should I do if they won't honor their own insurance policy? Can I take them to small claims court or something? I can't buy a new laptop until they either reimburse me or repair the old one. It's like I'm stuck in customer service hell.