Capital One Not Refunding My Money After My Check They Sent Me Was Cashed Fraudulently By Someone Else

I am writing to address a serious issue regarding my Capital One account, which I opened in 2020. I deposited funds into my savings account, including a few stimulus payments I had received, and in 2021, I was notified that my account would be closed, and a credit balance refund check of $9,000 would be issued to me. However, after several months of not receiving the refund check, I contacted Capital One and was informed that the check had been returned to you. To have my address updated and the check reissued, I was asked to provide a government-issued ID. At that time, I was incarcerated, having been in prison since 2015. I explained this situation to several representatives who assured me that I would need to visit a branch in person once I was released, provide my ID, and a new check would be issued. I was released from prison on February 5, 2025. On March 4, 2025, I visited my local Capital One branch, where I provided my ID and explained my situation to the teller. The teller contacted the back office, and I was told that a case (Case #250304172323720) would be opened to ensure a stop payment was placed on the check and that it would not be cashed. I was initially advised that the matter would be resolved within three business days. However, a week later, after making daily calls to follow up, I was informed on March 14, 2025, that the case had been closed because the check was marked as cashed. I was not contacted in any way regarding the closure of the case. I only discovered this by calling to inquire about the status. When I spoke with a manager, I was told that they could not provide any further details about the case. No information was shared regarding who cashed the check, when or where it was cashed, or any details about the transaction. Given that I have been incarcerated and could not have cashed the check, I am extremely concerned that the check was fraudulently cashed. The manager opened a new case (Case #250314213581683) and informed me that I should expect a response within 10-15 days. This delay is unacceptable, and I feel I am being given the runaround. I am extremely frustrated that Capital One has not assisted me in addressing this fraudulent activity and that the $9,000 refund check was cashed by someone else while I was incarcerated.