Company Mistakenly Sent Out “grand Prize” Scratch Off

Hi! I know this isn’t a serious issue, but I am wondering if anything can be done. I subscribe to FabFitFun and in their app they offered a scratch off card. I went through the steps, and won the ‘grand prize’. After I clicked to claim it, nothing happened. I reached out to their support team with my screenshot, they sent me the following:

We’re truly sorry for any confusion caused by the virtual scratcher. The team was testing this out and mistakenly sent out the test version, causing some members to mistakenly see that they’ve won. This version has been removed from the App and we’re working on releasing the official Virtual Scratcher pop-up! Once this goes live, you’ll see a pop-up to check if you’ve won a prize! We truly appreciate your patience again and understanding as we’ve worked to resolve this.

I understand it was a technical mistake on their part, but do I still have the grounds to claim the prize? I have a screenshot of the pop up as well telling me that I won with the product I won listed, a $2,500 Gucci bag. Thanks for any input ☺️