Customer Asking For Money For Er Visit From Food

Hi,

We own a small restaurant. Long story short, a customer is asking us to pay $800 for an ER visit after eating our food. We’ve confirmed that she purchased food from us, and one of her family members did visit the ER. However, we haven’t received any similar complaints from other customers.

We politely asked her to provide all the necessary documents so we could file a claim with our insurance company, but she refused, saying she doesn’t want to share her personal information.

It’s been weeks, and she’s been bombarding us with one-star reviews along with her friends everyday.

We understand that giving money directly to a customer is not a good idea, and we’re not inclined to do so. However, as it’s the end of the year, we have many family events, and we don’t want to deal with further harassment during this time.

Would it be possible for her to pursue legal action against us if she signs an agreement stating she won’t pursue any legal claims related to this matter in the future?

This is our first time having such event and we're really stressed out at this point. I would appreciate any suggestions.