Ems Refused To Take My Friend’s Mother To The Hospital, Now She’s Dead.

Over the holiday season my friend’s mother received surgery for cancer, and a few days later contracted pneumonia. She got bad and worse over the next couple of days. She was unresponsive by the point EMS was called, EMS convinced my friend’s grandmother whom had guardianship over the mother that she was fine, so she sent them away. After being unresponsive for a couple more hours they called again. Same EMS operator showed up, with my friend and the grandmother both asking to take her to the hospital. This time the EMS flat out refused to take her. They called a third time after the mother started choking and spasming, important to note a second EMS driver came this time and took her immediately. She stayed in the hospital for a couple days before finally passing away. My friend is rather timid and has just kinda rolled over on the whole thing. But if the hospital or EMS was part of the reason why their mother is gone, I want them to seek justice or seek compensation.

Edit: We’re in the US obviously, I know laws vary state to state. This took place in Illinois if that helps determination.