Hotel Removed My Things From My Room And Now I Am Missing Various Items

I am a traveling healthcare worker and when I am away from home, I book hotels to stay at. For me, it is cheaper than using AirBnB or renting a second apartment but I have run into this serious issue. I stayed at this hotel 2 times. The first time was fairly smooth, except that my keys did not work one night and it took 3 separate tries at resetting them and then finally a worker had to reset the door for me to get in.

The second time when I stayed, when I checked in by the front desk manager, I was immediately informed that they had overbooked on the last night of my stay and that I had to check out a day early. I ended up having to go back and forth with Priceline to clear that up and looking back, I should have known something was up with this place as I’m unsure how I was able to receive a room but couldn’t stay in it for as long as I needed.

I ended up staying 1 night total and then left for work the next morning around 6:30am. I didn’t get back until 8:30-9pm and when I went up to my room, I noticed that all of my possessions were removed. So I walked back down to the front desk and informed the manager (the same one who checked me in the night prior) that my things were removed from my room. He frowned and then looked in the computer and said there must’ve been a “glitch” as it showed that the room he gave me was unoccupied and that I was assigned another room. I then demanded to know where my things were and he showed me a picture on his phone and had me identify them, which I did.

But as I looked at the picture closely, I noticed that I was missing my video games and system. I was immediately alarmed and the front desk manager disappeared to retrieve my things. When he came back I went through everything multiple times and confirmed that my games were indeed gone.

This is when I absolutely lost it. I demanded to know how this could happen, who would remove my things and if there was any camera footage of this happening. The front desk manager became a smart ass and asked me not to question “the integrity of his staff and that he takes full responsibility since he was the manager”. I get on the phone with Priceline while he is also making phone calls. Apparently what ended up happening was that the assistant general manager personally removed my things because they thought the room was abandoned.

At the very least, I was able to get a refund for the rest of my stay and I have the manager’s information. A police report has been filed and I did contact the hotel’s customer service detailing this whole situation. I now have a phone number of the director of the hotel but not much else.

What are my options here as my items add up to about $750?

TLDR: hotel mistakenly removed my things from my room and now I am missing my video games and gaming system. Police report has been filed but am unsure what to do next.