Need Advice On Horrible Apartment Unit!!

I 23 F live in Ohio I moved into this apartment building on October 18th 24' On Oct 19th I noticed soapy looking water coming up from the drain to the middle of the sink then it will go down after maybe a minute. Stupidly I didn't think anything of it and continued to put my dishes in the sink. I reported the issue after few days later after telling my mom about it she told me stuff should never come back up through the drains.

No one came out fast forward to the end of October I'm in the shower brown thick water is coming through my drain to my feet. I rush out and put in a maintenance report no one comes out.The brown muggy water continues for days until it starts almost overflowing and causing my apartment to smell like sewage/waste atp I'm out of town and my bf is checking the unit so often I call the emergency number and they fix the issue 1 and a half later. The sink has not been addressed and I throw all the dishes away that have been contaminated I call the office to ask about rent reduction and am immediately shut down. This leads to an argument with me and the office manager.

In November they start sending out A to Z plumbing they told me the water coming up from the drains is from the 2 floors above me. ATP the water is coming up with food looking stuff, residue, dirt and sometimes yellow. A to Z said they couldn't do anything because it wasn't happening while they were there but it happens randomly and it's loud. I told this to the office manager and she was and is still hell bent on it not being sewage. Nov-Dec I continue to document the issue but everything on my account gets deleted by management I kept screenshots of all the reports tho.

Middle of dec I move to atl and come back feb. when I got back the sink was filthy with all type of dirt and rice it looked like no one was in the unit. I brought this to the office manager and it lead to another argument but with the higher up manager this time. I continue to document and learn the other people on the floor deal with the same issue.

End of feb water is coming out crazy fast from the drains flooding my kitchen floor (usually the dirty water comes up to the middle of the sink and goes back down) I call the office and ask about being put in a new unit they told me nothing is available I say I can wait and they call back and say I can just break the lease with no repercussions. When the water was overflowing they couldn't get it all drained so l was left with whatever the water is for days in my sink.

Then on Sunday more came up to the point it was about to flood again I called the emergency line then the water start overflowing again and no one come out till Monday afternoon. I again asked for rent reduction the office manager said no and that she got my emergency call and was waiting to get a specific tool to fix the problem so l literally just had to deal with the overflow on my own Sunday. The issue was still not fixed after they came out Monday, immediately after I reported it happening again Monday night she deleted the maintenance request.

So a few days later I walked to the office and asked to get something in writing saying I can break the lease with no repercussions. The office manager was out so I talked to the assistant she called her and I heard her yell through the phone "I don't have a paper for her" the assistant turned the volume down I couldn't hear anything anymore. The assistant then says she can have it ready in 2-3 days. come back a few hours later when the office manager is in to tell her exactly what I meant because the assistant didn't reply it completely right.

She wouldn't come out to talk to me and tells the assistant to tell me to come back Friday when the higher up is there for the letter. I go back Friday and say "hey l'm just picking up the letter" the office manager instantly catches an attitude like always and says I told you I'm not giving you a letter. Confused was an understatement and the higher up instantly backs her. This leads to an argument I instantly take my phone out and start recording and they went from mean girls to victims the higher up starts telling me because of how I talk to the office manager I will be evicted if it happens again. And that they are choosing to break my lease unlike they previously stated that I had a option to leave.

She also told me that every phone call is recorded between the office and tenants and that's why I couldn't get a legal document because they had the proof of what they said. I leave the office in literal tears and frustrated. I go write up an escrow letter and have my mom give it to them. The office manager calls and asks why I gave the letter if I'm breaking the lease I explained I don't have a legal document saying I can with no repercussions. She says she has the phone call and I asked for it to be sent she said no and she'll enjoy having me until my lease is up. A few days ago I documented with pictures like always that the issue is still happening today they marked it as fixed and no one has been to my unit all month.

I'm so frustrated and honestly scared I know one wrong move, late payment anything they will evict me so fast. It feels like an abuse of power I just graduated college and I'm just trying to find my footing. I've lost so much money with cleaning products/dishes/the flood.

Somehow they got A to Z and the newest plumber to put on record it's not sewage water but it's always dirty water and they can't tell me what kind of water it is. They send people out every now and then but I haven't felt accommodated the whole time can't get anything off rent, can't move units, and can't break the lease with a legal document.