Partner Tripped In The Shower, Burst A Pipe, And The Apartment Flooded Because It Took Them 2 Hrs To Respond

This is in Atlanta, GA. So on 1/26, my partner slipped while getting into the shower and landed on the faucet in the tub, which ended up bursting the pipe. Luckily he is totally fine minus a few bruises. This was at 9PM. Per apartment policy, we do not have access to our maintenance closet with the water shutoff. Maintenance stated it would take an hour and a half for them to arrive as our apartment was actively filling up with water. Flooding is designated as an emergency maintenance situation in our lease. Maintenance didn’t end up arriving until 2 hours after my initial call and by the time they turned off the water, the carpet in our bedroom was severely damaged. If we had been able to turn off the water ourselves or maintenance had arrived within even a somewhat reasonable window of time, there would’ve been no damage to our carpet. Now, our property manager is demanding that we pay $400 for “emergency” HVAC services and $425 for carpet damage on top of $200 to fix the plumbing. We have absolutely no problem paying for the plumbing but don’t think we should have to pay an emergency fee for an emergency that took over 2 hours to address, or for the carpet that was only damaged because of this delay. On top of this, when I informed our leasing manager that our renters deductible was high, he suggested I commit insurance fraud by cancelling our policy, getting a new one with a lower deductible, and then filing a claim. When we presented this to our corporate leasing office, they sent an extremely passive aggressive email parroting the same thing, that we would have to pay all $1025. They also completely ignored my statements about the manager suggesting insurance fraud. We will be filing a claim with insurance regardless, but I wanted to see if there’s any possible chance we have legal standing here. I’m aware that in the grand scheme of things $1000 isn’t that much money and they are willing to work with us on a payment plan, it’s just incredible frustrating and honestly, a matter of principle. We may not have any legal standing, but I thought it was worth a shot to ask here.