Planet Fitness Has Been Charging Me Double For 4 Years, Am I Entitled To A Refund?

Hello everyone, I’m coming to this sub as a last resort of a battle with PF customer service that has seemed to go on for a year. My problem is this: almost 2 years ago now I cancelled my PF membership. I did it in person so I’m sure it went through at that time. A few months later I was going over my bank statements and noticed I was being charged $10 a month still from them. I called my home gym, they looked up my account and confirmed it was cancelled & said the system may have not updated that my membership was cancelled and could take a while, but once it updates these charges will go away. No idea how that would work, I think whoever was at the front desk just didn’t know what to tell me. As of today I’m still getting charged and I’ve called the home gym and customer service about a billion times over the span of 2 years to no luck, basically everyone telling me sucks but I can’t help you. Finally someone connected me to the billing department, who looked up my name and discovered that when my original account was first opened, whoever was at the front desk helping me opened 2 under my name. Both accounts were opened at the same date and time, were connected to the same bank account, and had the same profile picture. One profile had my phone number as the ID and the other had a long string of random numbers & letters, hence why I was never able to find this open account.

Now the person in the billing department told me to contact my home gym again and they’d be able to assist me with a refund, but the employee at my home gym told me that PF doesn’t issue refunds so there’s nothing he could do. Basically saying he couldn’t help me with a refund because the company simply doesn’t do that, ever. I find that hard to believe so I thought I’d come here.

I guess my question is, am I legally entitled to a refund? If so, is there anything I can say/do to help me get one? This membership has charged me hundreds of dollars over the years, and I’d like back all of it. I didn’t consent to a second account being opened so I feel like they’ve been stealing from me this whole time. I would just let it go but I’m a broke student in college so a couple hundred would mean a lot to me. Thank you so much to anyone who reads this, and I’ve never posted on here before so I’m very sorry if I’m breaking any sub rules or anything