Retalitory Billing Charge After Customer Complaint.

Wide Open West or wowway

Internet was rubber banding the other day so I got online and asked them to refresh my signal, they did but it was still slow so I asked if there were any issues being reported and they told me, 'no issues have been reported in my area' so I asked if that was only because none have been reported yet and the agent said 'correct'. So I thought ill just wait and ended the conversation. I thought about it for a moment and wondered if they considered my call a report so I called back and asked to officially report an issue at my address to let them know I was being affected, but they refused. Unless I allow them to send out a tech to verify that there is a problem, but not to worry because they had went ahead and scheduled one to come out during my last chat, even after I refused multiple times, telling them it was unnecissary as I was actually connected, just really slow. Rep also told me that now at the time, she was looking at red spots on the map indicating people in my area were having problems. I asked to talk to a supervisor at this point because I was upset, upset that they werent only ignoring and refusing to report my issue, but they had also scheduled a tech to come out after I refused multiple times. Thats mainly because when they ran a new cable line they also said 'dont worry, no charge' but then of course they did and I had to dispute it. The manager then gets on the phone and is once again claiming that there are no issues in my area, and is still trying to make me troubleshoot and send out a tech. I told him the previous rep had just told me that she was looking at issues on the map in my area. He said that so was he, and if she said that, she was liar. He also started to give me some bs about him seeing that the number reading from my pole being off so I said okay well im going to wait, I do not want a tech to come out.. will you add a credit on my account? He said no problem, calculated a credit and everything was fine. Throughout the day internet lagging and then later in the evening, goes out completely. I figured they were fixing it so I waited. I go to get up the next morning and its still out so I hopped in the online chat and ask if theres any update. They said techs are currently on site fixing the issue so I waited. I checked again a few hours later because the maintnence outage link they provided never declared an issue in my area, southeast mi, but I did see other people complaining about it online on reddit from my area. They told me my service was restored but my account has been shut off for non-payment. In the middle of my billing cycle, all of the sudden I have an outstanding balance of 1480$ for an account linked to my father from years earlier. Information that was disclosed prior to starting the plan to which they assured me, wouldnt be an issue. Now all of the sudden the day I complain it has been discovered by their team that we have the same last name.. but I disclosed the situation to the rep before signing up or I would have never gotten wow. Ive spent hours trying to get a hold of someone at wow who has the ability to fix the situation, but no one in the company has the ability to seperate accounts and now theyre telling me the only way to restore my service is to go negotiate with a third party collections office, for someone else, and return their old equipment.. which I do not have.

I have filed reports with the FCC as well as the MPSC.